Neighbor and Community Grievance Form

When a neighbor/community grievance form is submitted, our management team promptly reviews the complaint to ensure all pertinent details are captured. An investigation is then initiated, during which we confidentially gather statements, review any supporting documentation, and consult with the involved parties as needed. If warranted, we will arrange a meeting with all concerned parties to discuss the matter and identify appropriate corrective actions. Once the investigation is complete, we communicate our findings and any subsequent measures to resolve the issue. Our goal is to address all grievances fairly, transparently, and swiftly, ensuring a safe and harmonious environment for both residents and neighbors.

When describing your grievance, please be as clear and detailed as possible. Include specific information such as the date, time, and location of the incident, as well as the names or descriptions of those involved.

Provide a factual account of what occurred and how it has impacted you or the community. If you have any supporting documentation or evidence, please email them to us at acalf@serenecleanhomes.com. Keeping your description objective and concise helps our team investigate the matter thoroughly and work toward a fair resolution.